Family Relationship Advisor

About Us At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges. Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection. By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.  About the role Relationships Australia Queensland is currently seeking a professional and dedicated Family Relationship Advisor. Join our dedicated team at the Family Relationship Advice Line (FRAL) Contact Centre in Eight Mile Plains, where you’ll play a vital role in supporting families through challenging times. As a full-time member of our professional contact centre, you will provide high-quality information, advice, and referrals to individuals navigating complex family situations, including separation, divorce, and domestic or family violence. If you are passionate about making a positive difference, thrive in a fast-paced environment, and are committed to delivering empathetic, client-focused service, we invite you to apply for this rewarding opportunity.  Additionally, you will: Provide responsive and empathetic support to clients, ensuring their concerns are heard and addressed with sensitivity. Assess customer needs and risks in accordance with established protocols, offering accurate information, advice, and appropriate referrals. Apply theoretical knowledge of family dynamics, separation, and domestic and family violence to inform your interactions and interventions. Manage crisis calls professionally, referring clients to specialist services when necessary. Maintain accurate client records and case notes using the Client Information System for reporting and referral purposes. Participate actively in supervision, professional development, and reflective practice to continually enhance your skills and service delivery.  About youYou are a compassionate and skilled professional with a strong background in social or behavioural sciences, committed to supporting individuals and families through complex and sensitive situations. You bring excellent communication and time management skills, along with the ability to assess client needs and risks effectively. Your experience in customer service or community services, combined with your knowledge of family dynamics and domestic and family violence, enables you to provide informed, respectful, and client-centred support. You thrive in a collaborative environment and are dedicated to ongoing professional growth and reflective practice. Additionally, you have:An undergraduate qualification in Social or Behavioural Sciences, with postgraduate qualifications and professional memberships highly desirable. Experience working in an incoming call centre or customer service role, preferably within a community services setting. Demonstrated ability to engage proactively with clients from diverse backgrounds. Strong knowledge of systems theory and relevant theoretical models to identify client needs and provide appropriate interventions. A thorough understanding of domestic and family violence frameworks, including social justice and feminist perspectives. We Can Offer YouAt RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team: Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home. Boost Your Take-Home Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your net income. Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave. Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters. Study Leave - Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth. Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program. Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health. The salary is being offered between $87,000.00 to $102,000.00 per annum, to be negotiated depending upon qualifications and experience, plus superannuation. Join us and experience a workplace where your wellbeing, growth, and success are our top priorities.  How to Apply To apply, send us your resume and a brief cover letter, outlining why you're the ideal person for this role! Applications can be submitted by clicking the Apply Now.  Applications close Wednesday 23 July 2025  AUD Eight Mile Plains 4113

Family Relationship Advisor

About Us
 
At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges.

Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection.

By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities. 
 

About the role
 
Relationships Australia Queensland is currently seeking a professional and dedicated Family Relationship Advisor. Join our dedicated team at the Family Relationship Advice Line (FRAL) Contact Centre in Eight Mile Plains, where you’ll play a vital role in supporting families through challenging times. As a full-time member of our professional contact centre, you will provide high-quality information, advice, and referrals to individuals navigating complex family situations, including separation, divorce, and domestic or family violence. If you are passionate about making a positive difference, thrive in a fast-paced environment, and are committed to delivering empathetic, client-focused service, we invite you to apply for this rewarding opportunity. 
 
Additionally, you will: 

  • Provide responsive and empathetic support to clients, ensuring their concerns are heard and addressed with sensitivity. 

  • Assess customer needs and risks in accordance with established protocols, offering accurate information, advice, and appropriate referrals. 

  • Apply theoretical knowledge of family dynamics, separation, and domestic and family violence to inform your interactions and interventions. 

  • Manage crisis calls professionally, referring clients to specialist services when necessary. 

  • Maintain accurate client records and case notes using the Client Information System for reporting and referral purposes. 

  • Participate actively in supervision, professional development, and reflective practice to continually enhance your skills and service delivery. 
     

About you

You are a compassionate and skilled professional with a strong background in social or behavioural sciences, committed to supporting individuals and families through complex and sensitive situations. You bring excellent communication and time management skills, along with the ability to assess client needs and risks effectively. Your experience in customer service or community services, combined with your knowledge of family dynamics and domestic and family violence, enables you to provide informed, respectful, and client-centred support. You thrive in a collaborative environment and are dedicated to ongoing professional growth and reflective practice.

Additionally, you have:

  • An undergraduate qualification in Social or Behavioural Sciences, with postgraduate qualifications and professional memberships highly desirable. 

  • Experience working in an incoming call centre or customer service role, preferably within a community services setting. 

  • Demonstrated ability to engage proactively with clients from diverse backgrounds. 

  • Strong knowledge of systems theory and relevant theoretical models to identify client needs and provide appropriate interventions. 

  • A thorough understanding of domestic and family violence frameworks, including social justice and feminist perspectives. 


We Can Offer You

At RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team: 

Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home. 

Boost Your Take-Home Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your net income. 

Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave. 

Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters. 

Study Leave - Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth. 

Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program. 

Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health. 


The salary is being offered between $87,000.00 to $102,000.00 per annum, to be negotiated depending upon qualifications and experience, plus superannuation. Join us and experience a workplace where your wellbeing, growth, and success are our top priorities. 
 

How to Apply
 
To apply, send us your resume and a brief cover letter, outlining why you're the ideal person for this role! 

Applications can be submitted by clicking the Apply Now. 
 

Applications close Wednesday 23 July 2025